ModMood Shipping Policy

Last Updated: September 21, 2026

This Shipping Policy describes how ModMood (“we,” “us,” or “our”) processes, ships, and delivers orders placed through our website. By placing an order, you agree to the terms outlined below.

1. Shipping Destinations

We currently ship to the Contiguous 48 United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, PO Boxes, or APO/FPO addresses.

If you are located outside these areas, please contact us at tangtang12889@outlook.com to inquire about shipping availability before placing an order.

2. Order Processing Time

All orders are processed within 1–2 business days after payment is received. Orders placed on weekends or federal holidays will be processed on the next business day.

During peak periods (such as major sales events or holidays), processing times may be slightly longer. We will notify you if we anticipate a significant delay.

3. Estimated Delivery Times

We offer two delivery methods depending on the size and weight of your order:

• Standard Parcel (UPS / FedEx Ground) : For compressed sofas and accessories that fall within parcel size and weight limits (under 150 lbs / 108 inches on the longest side). Estimated delivery: 3–7 business days after shipment. Standard parcel carriers impose a 150-pound weight limit and a 108-inch maximum on any single side.

• LTL Freight / Curbside Delivery: For larger compressed sofas that exceed parcel limits. Estimated delivery: 5–12 business days after shipment. LTL freight shipments are delivered via a network of regional terminals and may make several stops before reaching your address.

Note: LTL freight carriers typically deliver Monday through Friday between 8:00 AM and 5:00 PM in the delivery time zone. Weekend delivery is generally not available. The carrier will contact you to schedule a delivery appointment.

All delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, weather events, high demand, or other circumstances beyond our control.

4. About Your Compressed Sofa

Your sofa arrives vacuum-compressed in a box and requires no assembly. Please follow the instructions below to ensure proper expansion:

1. Use the included unpacking tool to carefully cut open the outer plastic wrap. Do not use scissors or utility knives directly on the wrap, as this may damage the fabric.

2. Remove the sofa from the packaging and place it in a well-ventilated, shaded area.

3. Allow 48 to 72 hours for the sofa to fully expand and regain its intended shape.

During the expansion period:

• Please do not sit on or place heavy items on the sofa.

• Minor wrinkles or temporary compression marks on the fabric are normal and will disappear as the foam expands.

• A slight, non-toxic odor from new foam is normal and will dissipate with proper ventilation.

• Due to the properties of foam, dimensions after expansion may vary slightly. This is normal and does not affect performance.

If the sofa has not fully expanded after 72 hours, or if you notice any structural issues (such as frame misalignment or fabric tears) once it has expanded, please contact us immediately at tangtang12889@outlook.com.

5. Delivery Method and Liftgate Service

Liftgate Service Is Included at No Additional Cost.

For all residential deliveries via LTL freight, we provide liftgate service as a standard part of your delivery. A liftgate is a hydraulic platform mounted on the back of the delivery truck that lowers your sofa from trailer height to ground level. Without a liftgate, a residential delivery cannot be completed, as most homes in the United States do not have a loading dock or forklift.

What liftgate service covers:

• Lowering your sofa from the truck to the ground (curbside or driveway level).

What liftgate service does not cover:

• Moving the sofa inside your home, up stairs, or into an apartment above ground floor.

• Unpacking or assembly.

You are responsible for moving the box from the curbside to your desired location after the driver lowers it to the ground. We recommend having a furniture dolly or another person available to help, as compressed sofas can be heavy.

If you require White Glove delivery (in-home placement and packaging removal), please contact us before placing your order to inquire about availability and pricing.

“For detailed information on delivery methods, liftgate service, and damage reporting, please see our Shipping Policy.”

6. Shipping Damage — What to Do

We take great care in packaging your compressed sofa to withstand the rigors of transit. However, damage can occasionally occur.

6.1 Visible Damage (Outer Packaging)

If your shipment arrives with visible damage to the outer packaging (crushed box, punctures, water damage, or torn shrink wrap), please:

1. Note the damage on the carrier's delivery receipt before signing.

2. Take clear photos of the packaging and the product from multiple angles.

3. Contact us within 48 hours at tangtang12889@outlook.com with your order number, photos, and a brief description of the damage.

6.2 Concealed Damage (After Expansion)

Because compressed sofas are vacuum-sealed, some issues — such as frame damage or fabric tears — may only become apparent after the sofa has fully expanded. If you discover damage after expansion, please contact us within 7 days of delivery with:

• Your order number

• Clear photos of the damage

• A brief description of the issue

We will work with you to resolve the issue, which may include a replacement part, a replacement sofa, or a full refund, at our discretion.

Important: Please do not discard the original packaging before inspection is complete. We may need the packaging for a carrier claim. Damage caused by improper unboxing (e.g., cutting through the fabric with a box cutter or utility knife) or failure to follow the expansion instructions is not covered.

7. Title and Risk of Loss

Once we transfer your order to the carrier, title and risk of loss passes to you. However, we will assist you in filing any carrier claims for shipping damage as described in Section 6 above. This does not affect your statutory rights.

8. Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for delivery delays or additional fees caused by incorrect or incomplete addresses.

• If your order has not yet shipped, contact us to correct the address.

• Once shipped, address changes may incur carrier fees, and we cannot guarantee that the carrier will be able to accommodate the change.

• For LTL freight deliveries, the carrier will contact you to schedule a delivery appointment. If you miss the appointment without rescheduling, a redelivery fee may apply.

9. Delays Beyond Our Control

We are not liable for delays caused by carrier disruptions, severe weather events, customs processing, or other circumstances outside our control. We will notify you if we become aware of a significant delay affecting your order.

10. Contact Us

For any questions about shipping, delivery, or an existing order, please contact us:

ModMood
Email: tangtang12889@outlook.com

 

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)